Return Policy

Our return policy is designed to offer customers ample time and flexibility to assess their purchases and determine whether the products fully meet their expectations. From the time the carrier confirms the delivery, customers are granted a thirty-day return window. This period allows for a thorough evaluation of the items without any unnecessary pressure. If, within this timeframe, a product does not meet the customer’s needs, a return can be requested. To qualify for a return, items must be in the same condition as when they were initially received. This means no signs of use, damage, washing, modification, or alterations should be visible. All original packaging, including tags, labels, seals, protective wraps, and any accessories that came with the item, should also be returned.

Returned products must be placed back in their original packaging. This includes any boxes, sleeves, inserts, and padding used to protect the product during shipping. Proper packaging helps prevent damage during return transit and ensures that the items are in the same condition when they are received back. A proof of purchase is required to initiate a return. Acceptable documentation may include the order confirmation email, a receipt, or any official purchase record that clearly shows the details of the transaction. Without this, we may not be able to process the return.

To begin the return process, customers should email our support team at Thewooblesofficial@outlook.com. After reviewing the return request, our team will confirm if it meets the necessary criteria. If approved, customers will receive a prepaid return shipping label along with detailed instructions on how to return the item. It is crucial that the provided label is used exactly as instructed. Using a different shipping carrier or altering the return label can cause delays, tracking issues, or even result in the return not being processed. In some cases, returns sent without following the provided instructions may not reach us, which could affect eligibility for a refund. Our support team will be available throughout the return process to assist with any questions or concerns.

Customers are encouraged to inspect their order as soon as it arrives. Early inspection allows any potential issues—such as transit damage, defects, or incorrect items—to be identified quickly. Reporting issues right away helps us respond faster and offers more resolution options, such as a refund, exchange, or replacement. Delaying the reporting of problems can make it harder to verify the condition of the product and may reduce the available resolution options.

Although many items are eligible for return, some products may be excluded from this policy due to hygiene regulations, safety considerations, or special handling requirements. If there is uncertainty about whether a particular product qualifies for return, customers should contact us before initiating the process. For exchanges, the original item must be returned first. Once the return is processed and approved, customers may place a new order for the replacement item.

Customers within the European Union are entitled to an additional 14-day cooling-off period as per consumer protection regulations. During this time, they may cancel or return their purchase without providing a reason. However, the item must still meet the same conditions as stated in the general policy: it must be unused, undamaged, unwashed, and returned with all original packaging, documentation, and proof of purchase. Any reduction in value from handling the item beyond what is necessary to assess it may affect the refund amount.

After receiving the returned item, we will inspect it to confirm that all return conditions are met. Once the inspection is complete, customers will be notified of the outcome. If the return is approved, a refund will be issued to the original payment method. Refund processing usually takes up to ten business days, but the exact timing may depend on the customer’s bank or payment provider. If the refund has not been received within fifteen business days after approval, customers should contact us for assistance. Our goal is to ensure that the return process is clear, fair, and efficient, providing customers with peace of mind and confidence in their purchases.