Shipping Policy

Shipping timelines for online orders can be influenced by several factors, which makes it difficult to provide an exact delivery date. These factors include the distance between our fulfillment center and the delivery address, the available capacity of our shipping partners, regional delivery volume, fluctuations in seasonal demand, customs processes for international shipments, and even weather-related or transportation disruptions. Although we aim to dispatch orders quickly, the complexity of logistics means that delivery times can vary. Under typical conditions, most orders are expected to arrive within ten to twenty business days. It’s important to note that this estimate refers to weekdays only and excludes weekends and public holidays. While we do our best to provide accurate delivery windows, these are not guarantees, and delivery may occur either sooner or later depending on the circumstances.

Occasionally, unexpected events can delay shipments. These disruptions might include things like extreme weather, high shipping demand during peak seasons, customs delays, labor shortages, or other logistical hurdles. Despite our best efforts to maintain smooth communication with our shipping partners and reduce delays, some events are simply beyond our control. During these times, we ask for your patience and understanding as we work with the carriers to ensure your order reaches you as soon as conditions allow.

Due to the many factors influencing shipping times, we are unable to provide a specific delivery date. Once an order is processed and handed over to a carrier, the details of the shipment are finalized. Changes to the shipping address or delivery route are generally not possible after this point, so we highly recommend reviewing all shipping information carefully during checkout. Ensuring your address, contact details, and postal code are accurate will help avoid sorting errors, minimize delays, and reduce the chances of failed delivery attempts caused by missing or incorrect information.

Once the package leaves our warehouse, the carrier assumes responsibility for transportation. During transit, packages often pass through several distribution centers or processing facilities, each with its own schedule and workload. Delays can happen at any of these stages, especially during periods of high demand. In some cases, the carrier might need to verify details, such as the delivery address, which can cause temporary delays. Although these delays are not frequent, they are a part of the normal shipping process.

On rare occasions, an item may become unavailable after an order has been placed due to supply chain issues or inventory discrepancies. If this happens, the affected product will be removed from the order, and we will notify the customer immediately. A refund for the unavailable item will be processed to the original payment method, while the remaining items in the order will still be shipped as originally planned.

We offer free shipping on all orders, no matter the value or destination. Depending on the carrier and the destination, a signature or confirmation may be required upon delivery. If the initial delivery attempt is unsuccessful, the carrier may attempt delivery again on subsequent days. If repeated delivery attempts fail, the package may be returned to us. In such cases, the order will be canceled, and a refund will be issued once the returned package is confirmed. To minimize the risk of missed deliveries, we recommend tracking your order and arranging to be available when the package is expected to arrive.

Tracking updates for all orders are available through the tracking tool on our website. This feature allows customers to see the progress of their order, from preparation to shipment, as well as its journey through the carrier’s network. While tracking information can provide transparency, it is important to understand that updates may not be provided in real time and may vary depending on the carrier’s system.

In certain cases, orders may not be shipped. This could be due to a variety of reasons, such as an item being out of stock, issues with the shipping destination, payment verification problems, or incomplete or incorrect order details. If there is an issue with the delivery, such as receiving an incorrect item, customers should contact us immediately so we can arrange a return and refund. If the issue relates to size or personal preference, a new order will need to be placed for the desired item.

If you experience significant delays or encounter issues with tracking, it is a good idea to review the most recent tracking updates. If the tracking information is unclear or if the delivery goes beyond the expected timeframe, our support team is available to assist you. Please contact us at Thewooblesofficial@outlook.com for further help. We will carefully review each situation and work with you to resolve any issues in a timely manner.